Booking a collision repair appointment is a big step toward getting your vehicle back to normal.
We know it can feel overwhelming, especially if you are dealing with an accident for the first time.
A little preparation before your visit can make the process smoother, faster, and less stressful.
Here is a practical checklist to help you feel confident and ready when you arrive at CSN 427 Auto Collision.
Click here for our Downloadable Pickup Checklist
Before Your Appointment
Confirm your appointment details
Double-check the date and time you are scheduled for. If anything changes on your end, let us know as soon as possible so we can adjust your booking and keep your repair timeline on track.
Gather your documents
Bring any paperwork related to the accident and your claim.
This may include:
- Your insurance claim number and adjuster information
- A copy of the accident report, if one was filed
- Any estimates you have already received
- Your vehicle ownership and proof of insurance
If you are not sure what applies to your situation, bring what you have. We will help you sort it out when you arrive.
Remove personal items
Please take a few minutes to clear out personal belongings from your vehicle, including:
- Valuables,
- Charging cables,
- Child seats,
- Garage remotes,
- Anything you do not want left in the car during repair.
We do our best to protect your property, but removing items in advance prevents delays and keeps everything safe.
Note any vehicle concerns
If you noticed anything after the collision, even if it seems minor, make a quick note of items such as:
- Warning lights on the dashboard
- New noises while driving
- Steering or braking changes
- Trunk or door alignment issues
- Sensors are not working correctly
Sharing these details helps our team plan a complete and accurate repair.
When You Arrive
Check in at the front desk
When you arrive, one of our advisors will walk you through the next steps. We will confirm the repair plan, review your paperwork, and answer any questions you have.
Review the repair process
Every repair is different, but you can expect us to cover:
- What needs to be repaired and why
- The parts required and how they are sourced
- The expected repair timeline
- Any manufacturer procedures your vehicle requires
Our goal is to keep everything clear and transparent from day one.
Ask about transportation options
If you need a rental or alternative transportation, let us know at check-in. If your claim includes rental coverage, we will help coordinate it. If not, we can still point you toward options that fit your needs.
During the Repair
Expect updates
We understand that being without your vehicle is disruptive. Our team will keep you updated through the repair process, especially if anything changes with parts availability or timeline.
Repairs follow manufacturer standards
At CSN 427, our technicians repair vehicles in accordance with OEM procedures. That matters for safety systems, structural integrity, and newer technologies like driver-assistance cameras and sensors. Your car is repaired the right way, not the ‘quick’ way.
Picking Up Your Vehicle
Bring your ID and payment method
If there is a deductible or any out-of-pocket balance, you will settle it at pickup. Bring a valid ID and your preferred payment method.
Plan a few extra minutes for delivery
When your vehicle is ready, we will review the repair with you, explain what was completed, and answer any final questions. If your vehicle needs recalibration or post-repair scanning, we will confirm that everything has been completed and verified.
Inspect your vehicle before you leave
We encourage you to take a look around the vehicle and make sure everything meets your expectations. If something looks or feels off, let us know right away so we can address it.
We Are Here to Help
Accidents happen. Getting back on the road should not add extra stress. If you are unsure about what to bring or how to prepare, give us a call before your appointment. Our team will walk you through what you need based on your exact situation.
At CSN 427 Auto Collision, we are committed to making your repair experience as smooth as possible, from first visit to final pickup:
