Steps to Take After an Accident
1. Stay Calm
Take a few deep breaths and assess the situation. Offer assistance and give aid to the injured.
2. Call Police
To ensure police presence is not required and obtain the location of the closest Collision Reporting Centre. Police will normally only come to the scene if:
- There is an injury or any criminal activity is involved
- A driver is uninsured or license is suspended
- A vehicle contains dangerous goods
- There is any private or public property damage
- A service vehicle is involved in the collision
There is combined damage of more than $5,000 to vehicles/property.
Police Contact Numbers:
- TORONTO POLICE: 416-808-2222
- PEEL POLICE: 905-453-3311
- YORK POLICE: 1-866-876-5423
- EMERGENCY ONLY: 911
3. DO NOT sign anything
(i.e. tow bill or work order) until you have spoken with your insurance company or dealership.
4. Exchange information
With the other involved parties, including any independent witnesses (names, addresses, phone numbers, insurance companies, vehicle particulars, etc.).
5. If you wish to go through insurance for your repairs you should notify your Insurer to start the claims process.
Towing Information
FOR TOWING ASSISTANCE CALL EXPRESS ROADSIDE RECOVERY: 1-855-227-5066
- Never sign anything at the collision scene.
- It is your choice who tows your vehicle.
- Check with police for authorized tow firms and ask to see a rate sheet.
- CSN 427 Auto will cover tows within city limits.
- Beware of “Towing Chasers” — if you choose to use a non-police authorized tow firm, the police cannot help you if you have problems with the tow firm or body repair shop.
Collision Reporting Centers (CRC)
Collision Reporting Centers are facilities where the public reports a collision to the police. If directed to a CRC, you will have up to 24 hours to report the collision in the jurisdiction it occurred.
Locations:
- North Collision Reporting Centre
📞 416-808-3960
📍 113 Toryork Road, North York - East Collision Reporting Centre
📞 416-808-4960
📍 39 Howden Road, Scarborough
Insurance Claims
If available, obtain a copy of the collision report and write down the accident number for your insurance company.
DO NOT authorize repairs or rent a vehicle until you can confirm which costs will be covered.
CSN 427 Auto Collision
CSN 427 Auto Collision is an authorized body shop for all major insurance companies and vehicle manufacturers.
For our list of partners, visit: https://www.427autocollision.com/partners/insurance-partners
Locations:
- CSN 427 in Etobicoke
- Mercedes-Benz 427 Auto Collision
- CSN Avenue in Toronto
- CSN Heartland in Mississauga
